Refund Policy

At HP Agritech (HP Agritech Enterprise), we are committed to delivering premium agricultural solutions, robust live plants, high-germination certified seeds, and durable garden pots directly to your doorstep. We take extreme care in nursery packaging, using moisture-retentive root wraps and ventilated, crush-resistant boxes.

However, because agricultural goods include live biological organisms and perishable inputs, our return and cancellation guidelines are specifically designed to balance farmer satisfaction with plant health and biosecurity protocols.

We provide full flexibility before our agricultural team begins nursery packaging and dispatch:

• Cancellation Prior to Dispatch (Pre-Shipping): You can cancel your order free of charge at any time before it has been handed over to our courier partner. You may cancel directly from your My Account dashboard or by contacting our WhatsApp Helpline at +91 91144 35762. A 100% full refund will be initiated immediately.
• Cancellation After Dispatch (In Transit): Once an order is assigned a courier airway bill (AWB) and leaves our nursery facility, it cannot be recalled or cancelled in transit. For non-perishable goods, you may reject delivery or follow the standard return process upon delivery. For live plants, delivery cannot be cancelled as returns in transit lead to plant mortality.

Different agricultural products have different return criteria. Please review the matrix below:

In accordance with agricultural biosecurity and quality control, the following situations are non-refundable:

• Seed packets, organic fertilizers, pesticides, or growth nutrients whose original factory seal has been broken, cut, or tampered with.
• Live plants reported after the mandatory 48-hour delivery inspection window.
• Plants damaged due to post-delivery neglect, improper watering, immediate exposure to harsh direct midday sunlight, or incorrect repotting techniques.
• Orders delivered to an incorrect or incomplete address provided by the customer, or failed deliveries caused by customer unavailability over multiple delivery attempts.
• Products purchased during clearance, promotional flash sales, or marked as "Final Sale".

We have made our return and replacement process simple and quick:

Once your refund is approved, the funds will be transferred depending on your original payment mode:

• Prepaid Orders (UPI, Net Banking, Credit / Debit Card, Razorpay): The refund is credited directly to the original bank account, card, or UPI VPA used during checkout within 5 to 7 business working days, depending on your bank's clearance cycle.
• Cash on Delivery (COD) Orders: Our customer support will contact you to collect your preferred Bank Account details (Account Number & IFSC Code) or verified UPI ID. Refunds are processed via IMPS/NEFT within 3 to 5 business working days.
• Store Credit / Wallet: Customers who prefer instant resolution can choose store credit, which is credited within 2 hours and has no expiration date.
• Shipping Charges: Standard shipping fees are non-refundable, except in cases where HP Agritech delivered an incorrect product or the package was damaged in transit.

If you receive a parcel where the outer carton is severely crushed, soaked, or has broken security tape:

• Mention "Received in Damaged Condition" on the courier delivery acknowledgment receipt (POD) before signing.
• Capture photos of the outer box before opening.
• Notify our WhatsApp team immediately at +91 91144 35762 so we can raise a courier insurance claim on your behalf.

We stand behind every seed and plant we supply. If you encounter any issue with your order, please connect with our team: